FAQs
Customer Help
Our customer service team is always here to assist.
Can I customise a hamper?
Absolutely. We specialise in bespoke hampers. You can customise your hamper by having your logo printed on the box. You can also choose from our curated range or work with us to tailor contents for individuals, teams, clients, weddings and personal occasions.
How long does the process take?
From customisation approval & payment, our production time is 7-10 business days. For orders over 20 hampers please allow 15 business days. If your order is urgent we will try to accommodate as best as we can.
Do you have a minimum order quantity for bespoke hampers?
No, we do not have minimum order quantity. You may order as little as one box with your customisation.
Do you offer corporate gifting?
Yes — we work with businesses of all sizes to create memorable, premium hampers for clients, employees, or events. Get in touch directly to discuss your requirements hello@wilsonandthyme.com
Can you deliver directly to my clients?
Yes! We can deliver to you at one location, or we can deliver to multiple locations. Just provide us with your client list and we will do the rest.
Can I include a personalised message?
Yes. Every hamper comes with the option to include a personalised note at checkout.
Can I schedule a delivery date?
Yes — please get in touch directly before placing your order and we will accommodate as best as we can. For specific event timing, we recommend allowing extra lead time.
What are your payment terms?
Payment terms are typically a 50% deposit in advance prior to production of your order, with the balance due before delivery. Depending on the size of the order, complexity of the order and whether you are an existing customer with us, alternative payment terms may be considered on request.
Will you keep my credit card information on file?
We prioritise your security and do not store credit card information without your consent. You may choose to save your payment details for future purchases during checkout.
Do you ship internationally?
Currently, we only ship within Guernsey. We are working on expanding our shipping destinations in the future.
What is your return or refund policy?
Due to the perishable and bespoke nature of our hampers, returns are not typically accepted. However, if something arrives damaged or incorrect, please contact us within 48 hours and we’ll make it right.
How do I contact customer support?
You can contact us via email at hello@wilsonandthyme.com or call us at 07781 46 46 55. Our support hours are 9am-5pm Monday to Friday
Can I change or cancel an order after I've submitted it?
We process orders quickly, but if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.
Can I pre-order an item that is sold out?
Yes!
Contact Us
For further assistance, feel free to reach out to our customer support team at hello@wilsonandthyme.com